Holiday Apartments, chalets and houses for rent - Apartments, chalets and houses

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General conditions

Cookie policy

Privacy policy

Legal Notice

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our website. By accessing and using our website, you agree to the use of cookies in accordance with this policy.

1. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. These files contain information that is used to enhance the user experience, remember preferences, and track activity on the website.

2. Types of cookies used

We use different types of cookies on our website:

a) Essential cookies: These cookies are necessary for the website to function properly. They do not collect personally identifiable information and are usually set in response to actions taken by you, such as setting your privacy preferences, logging in, or completing forms.

b) Performance cookies: These cookies collect anonymous information about how visitors use our website. They help us improve the performance of the website and provide you with a better user experience. These cookies do not collect personally identifiable information.

c) Functionality cookies: These cookies allow the website to remember choices you have made (such as your username, language, or region) and provide enhanced, more personalized features. The information collected by these cookies may be anonymous and does not track your browsing activity on other websites.

d) Third-party advertising and tracking cookies: We work with trusted partners who may place cookies on your device for advertising and tracking purposes. These cookies collect information about your browsing habits on our website and other websites to show you relevant ads based on your interests. We recommend that you review the privacy policies of our partners for more information on how they use cookies and how you can manage your tracking preferences.

3. Cookie control

You can control and manage cookies in your browser. Most browsers allow you to configure your cookie preferences through the browser settings. However, please note that blocking or deleting cookies may affect the functionality of our website and limit your user experience.

4. Changes to our cookie policy

We may update this Cookie Policy occasionally to reflect changes in our cookie practices. We recommend that you periodically review this page to stay informed about any updates.

5. Contact

If you have any questions or concerns about our Cookie Policy, please feel free to contact us through the contact channels provided on our website.

By using our website, you agree to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, we recommend that you do not use our website or configure your browser to block cookies.

Click here to change your cookie settings.

Legal Notice / Privacy Policy

This Legal Notice and Privacy Policy sets out the terms and conditions of use of our website and describes how we collect, use, and protect users' personal information. By accessing and using our website, you agree to the terms and conditions described in this legal notice and privacy policy.

1. Website Owner Information

Company Name: Isla Canela Tours and Services SL
Address: Avda. Cayetano Feu 41, 21400, Ayamonte
Email: info@homaholidays.es
Phone Number: 959479561

2. Collection of Personal Information

We collect personal information from users of our website voluntarily when they provide such information through contact forms, newsletter subscriptions, user account creation, online purchases, or other similar interactions. The personal information we may collect includes, among others, names, email addresses, phone numbers, postal addresses, and user preferences.

3. Use of Collected Information

We use the collected personal information for the following purposes:

- Process and respond to inquiries, questions, or requests submitted through contact forms.
- Send newsletters, promotions, or other relevant information to users who have subscribed to our services.
- Process transactions and deliver purchased products or services through our website.
- Personalize the user experience and provide relevant content.
- Improve our website and conduct internal analysis and statistics.
- Fulfill our legal obligations and resolve any disputes that may arise.

4. Protection of Personal Information

We implement appropriate security measures to protect users' personal information against unauthorized access, loss, or alteration. However, we cannot guarantee the complete security of information transmitted over the Internet, so users assume the risk of sharing their personal information online.

5. Disclosure of Information to Third Parties

We do not sell, rent, or disclose personal information to third parties, except in the following cases:

- When necessary to comply with legal requirements, government requests, or protect our legal rights.
- With the explicit consent of the user to share information with third parties.
- In the event that our company is acquired or merged with another entity, where personal information may be transferred as part of the business assets.

6. Links to Third-Party Websites

Our website may contain links to other third-party websites that are not controlled by us. We are not responsible for the privacy practices or content of such websites. Users are advised to review the privacy policies of third-party websites before providing any personal information.

7. Use of Cookies

We use cookies and similar technologies on our website to enhance the user experience. Please refer to our Cookie Policy for more information on how we use cookies and how you can control them.

8. Changes to the Legal Notice / Privacy Policy

We reserve the right to update this Legal Notice and Privacy Policy from time to time. Users are advised to periodically review this page to stay informed about any changes. The continued use of the website after the posting of changes will constitute acceptance of those changes.

If you have any questions or concerns regarding our Legal Notice and Privacy Policy, please feel free to contact us through the contact channels provided on our website.

Last updated: July 20, 2023